Knowledge Base

When starting Zoom call in vMix, you may see the message Click here to connect message appears under the input almost immediately after attempting a connection.

This is usually caused by a setting enabled on the Meeting hosts account that limits the software versions that are allowed to connect.

To resolve this, follow the steps below:

If you are not the admin of the Zoom account, or are not the one hosting the meeting, forward this guide on to them.

2. Go to My Account

3. From the left hand side menu, scroll down to Admin, then open Account Management and select Account Settings
If you do not see the Admin section, then you will need to contact the admin of your Zoom business account and have them follow this guide.

4. Go to the General section and make sure Require users to update the client is turned off.

If your company policy does not allow turning off this setting, proceed to section 5 below.

5. If you are not permitted to turn off Require users to update the client, then this setting will need to be modified to accept the Zoom version currently used by vMix.

Note that vMix, like all Zoom apps is already required to update Zoom at least every 3 months according to the following policy:
https://support.zoom.com/hc/en/article?id=zm_kb&sysparm_article=KB0061130

Therefore, this setting typically does not need to be enabled.

If however you still wish to enable it, the Windows minimum client version can be set as as follows:

The version set above is currently 6.0.11 which is the latest used by vMix as of the date of publishing the article, however this is regularly updated, and you can check the version vMix currently uses at any time by downloading the Zoom plugin and checking the version in the title bar that appears when installing: