Privacy Policy

• 1. Background
• 2. Disclaimer
• 3. Collection of Personal Information
• 4. How Studiocoast uses Personal Information
• 5. Cookies and browser analytics
• 6. Data retention and security
• 7. Disclosure of your Personal Information
• 8. Access to Personal Information and corrections
• 9. Additional rights for EU residents and citizens
• 10. Communications and privacy concerns
• 11. Variations to this Policy

We are Studiocoast Pty Ltd ACN 143 039 070 of Unit 3 / 249 Scottsdale Drive, Robina QLD 4226 (Studiocoast, we, our, us and other similar terms). We are committed to providing quality services to you and this privacy policy (Policy) outlines our ongoing obligations in respect of how we manage your Personal Information. It applies to our vMix licence and other agreements we may form with you.

When we talk about Personal Information, we mean information or an opinion about an identifiable individual (not a company), whether or not that information or opinion is true or in a material form (Personal Information).

While your privacy is important to us, nothing in this Privacy Policy constitutes a voluntary opt-in to any privacy laws, anywhere in the world, which we are not statutorily bound to comply with.

3.1

How Studiocoast collects Personal Information

We collect Personal Information in the ordinary course of our business, which is the provision of our vMix suite of products and associated support services. Personal Information is collected when you:

1. visit our website;
2. purchase or enquire about our software and services;
3. instigate a call via the vMix Call product;
4. subscribe to our newsletters or complete surveys and online forms;
5. engage with us and our user community via our online forum or social media channels;
6. seek support in relation to our software and services; or
7. make other customer service related enquiries.

Information will only be collected directly from you unless you authorise another person to provide the information.

3.2

What Personal Information is collected?

The types of Personal Information we collect include your name, address, telephone number, email, IP address, device identification, certain hardware statistics (which may contain Personal Information, such as the name of a device) and any additional information you provide to us.

Where you contact us on behalf of your employer, the information you provide often contains information about your employment, position and employer's contact details. In those circumstances, and where you intentionally provide the information to us, certain employment information is collected.

4.1

Why we collect Personal Information

We collect your Personal Information for the primary purpose of providing our software and services to you. We may also use your Personal Information for secondary purposes closely related to the primary purpose, in circumstances where you would reasonably expect such use or disclosure.

Examples of when we may use your Personal Information include:

1. informing you about our software and services;
2. activating the software you have requested;
3. instigating a vMix Call;
4. providing you with support services related to an enquiry you have made;
5. administration needs in relation to providing you with our software and services, including the administration of your account;
6. dealing with requests, enquiries or complaints and other customer care related activities;
7. carrying out any activity in connection with a legal, governmental or regulatory requirement imposed on us or in connection with legal proceedings, crime or fraud prevention, detection or prosecution.

4.2

Direct marketing

Where you provide us with consent to do so (e.g. if you have subscribed to our email lists or have indicated that you are interested in receiving offers or information from us), we may send you marketing communications by email about products and services that we feel may be of interest to you.

You can opt-out of such communications if you would prefer not to receive them in the future by using the “unsubscribe” facility provided in the communication itself.

5.1

What are cookies

Cookies are small text files that are placed on your computer by the websites you visit. They are processed and stored by your web browser. When you visit a website or engage with a business through social media, certain information is collected by cookies. This is generally anonymous information and it does not reveal your identity. In and of themselves, cookies are harmless and serve crucial functions. They are widely used in order to make websites work more efficiently and improve the user experience, as well as to provide information about the use of a website.

5.2

Why we use cookies

By storing and using information about your use of our website, including preferences and habits, we are able to make your visit to our website more productive. For example, some cookies remember your language or preferences so that you do not have to repeatedly make these choices.

5.3

We may use the following types of cookies:

1. Required cookies. These are cookies that are required for the operation of our website. They include, for example, cookies that pass information from one web page to another and to use online forms.
2. Analytical cookies. These allow us to recognise and count the number of visitors and to see how visitors move around our website when they are using it. This helps us to improve the way our website works, for example, by ensuring that users are able to find what they are looking for easily. We also use third party cookies, such as those provided via the Google Analytics service. The information passed back to such third party providers is anonymous.
3. Marketing cookies. These are used to recognise you when you return to our website. This enables us to personalise our content for you and remember your preferences. These cookies also record your visit to our website, the pages you have visited and the links you have followed. We may use this information to make our website and communications sent to you more relevant to your interests.

5.4

How can I remove cookies

Your web browser can choose whether or not to accept cookies. Most web browser software is initially set up to accept them. If you do not want your browser to use cookies, you can manage and control their use through your browser, including removing cookies by deleting them from your “browser history” (cache) when you leave the site. However, if you choose to reject cookies some parts of our website may not work properly.

6.1

Security mechanisms we employ

We store your Personal Information using secure servers protected from unauthorised access, modification and disclosure. Like most businesses, we also hold some information on our staff’s computers temporarily (such as support-related information shared by you).

Our systems are located in Australia and in various locations throughout the world on secure cloud platforms, and are managed by us and our service providers. Personal Information that we store or transmit is protected by security and access controls, including username and password authentication, multi-factor authentication, and data encryption (such as SSL) where appropriate.

In our dealings with third party service providers, we take care to work with subcontractors and service providers who we believe maintain an acceptable standard of data security compliance.

6.2

How long we keep your Personal Information

We retain your Personal Information for as long as is necessary to provide our software and services to you, as required for our internal business operations, and to comply with our legal obligations.

If we hold Personal Information about you, and we do not need that information for any purpose, we will take reasonable steps to destroy or de-identify that information, in accordance with the Australian Privacy Principles (APP) and the European Union General Data Protection Regulation (GDPR), unless we are prevented from doing so by law. Typically, non-essential information is deleted within 3 months and our back ups of that information are usually replaced after 3 months.

However, under Australian law, financial records, such as those relating to financial transactions, must be retained for 7 years after the transactions associated with those records are completed.

Connection data related to vMix Call may also be stored temporarily on the Google Cloud infrastructure for up to 72 hours. We never collect or store any video or audio of vMix Call under any circumstances.

If you no longer want us to use your Personal Information, you can request that we erase it and, where you have an account with us, close your account. Where possible we will do so in accordance with the APPs and GDPR. However, where you request the erasure of your Personal Information we will retain information from deleted accounts as necessary for our legitimate business interests, to comply with the law, prevent fraud, collect fees, resolve disputes, troubleshoot problems, assist with investigations or requests by government, a court of law, or law enforcement authorities, enforce the terms of service and take other actions permitted by law. Any information we retain will be handled in accordance with this Policy.

7.1

Who we share your Personal Information with?

Your Personal Information may be disclosed to:

1. our employees, a related company and our professional advisers (lawyers, accountants, etc.);
2. regulators and government authorities in connection with our compliance procedures and obligations, including law enforcement agencies to assist in the investigation and prevention of criminal activities;
3. third party contractors, suppliers and service providers with whom we have a business association, including:
   
   1. payment gateway providers, such as Verifone Payments B.V.;
   2. marketing service providers; and
   3. information technology service providers, including cloud application providers.

We will not disclose your Personal Information other than in accordance with this Policy without your consent.

7.2

API access and third-party platform policies?

vMix software makes use of various API services from providers such as YouTube, Facebook, Twitch, Zoom and Vimeo. The providers of those services each have their own privacy policy which you can refer to on their respective websites.

Please note, vMix does not collect, store or distribute any data related to these API services. Data you use with these API services may be temporarily stored on the computer in which vMix is installed for your use only and is not accessible by us.

YouTube API Services - Google Privacy Policy - http://www.google.com/policies/privacy

You may revoke vMix access to YouTube API Services by visiting - https://security.google.com/settings/security/permissions

YouTube API Services - Terms of Service - https://www.youtube.com/t/terms

By using the YouTube features you agree to be bound by the YouTube Terms of Service above. A full copy of the vMix End User License Agreement can be found at the following link EULA and also during software installation.

Facebook API Services – Facebook Privacy Policy - https://www.facebook.com/policies/live

Facebook API users shall not include third party ads in their video content.

7.3

Offshore transfers

We may engage third party contractors, service providers and suppliers with whom we have a business association. Our engagement of service providers, such as those who operate cloud services, may have international data centres and disaster recovery sites. Consequently, these providers may have access to your information offshore. We rely solely on reputable organisations for such cloud services.

We endeavour to only hold Personal Information that is accurate, complete and up-to-date. You have the right to make a request to access Personal Information which we hold about you and to request corrections of any errors in that data. To make an access or correction request, contact us using the contact details provided at the end of this Policy.

If you have a vMix account or have registered to our forum, you can access some of the Personal Information that we collect about you. By logging into your account, you can update or correct certain information.

In order to protect your Personal Information, when you contact us, we may require identification from you before releasing the requested information or making the correction.

For the purposes of the GDPR, we are a ‘data controller’ of Personal Information, except with regards to host users of our vMix Call product. Where users of vMix host a call we process the IP Address of the call recipients. To that extent we are a ‘data processor’.

If you are a citizen or resident of the European Economic Area, the following rights apply to you.

You are entitled to ask us to port your Personal Information (i.e. to transfer in a structured, commonly used and machine-readable format, to you), to erase it, or restrict its processing. You also have rights to object to some processing that is based on our legitimate interests, such as profiling, and where we have asked for your consent to process your data, to withdraw this consent.

These rights are limited in some situations – for example, where we can demonstrate that we have a legal requirement to process your Personal Information. In some instances, this means that we may retain some data even if you withdraw your consent.

Where we require your Personal Information to comply with legal or contractual obligations, then provision of such data is mandatory and if you do not provide it then we will not be able to manage our contractual relationship with you, or to meet obligations placed on us. In those cases, you must provide us with your Personal Information, otherwise the provision of requested Personal Information is optional.

If you have unresolved concerns, you also have the right to complain to data protection authorities. The relevant data protection authority will be the data protection authority in the country:

1. of your habitual residence;
2. of your place of work; or
3. in which you consider the alleged infringement has occurred.

Your privacy is important to us. If you have any complaints, concerns or questions about our handling of your Personal Information, we ask that you first contact our privacy officer whose contact details are listed below. We will investigate your complaint and reply to you in writing if you provide us with contact details and request us to do so.

If, after we have conducted our investigations you are still not satisfied, then we ask you to consult with the Office of the Australian Information Commissioner:

vMix is a part of StudioCoast Pty Ltd.

We will need to change this Policy from time to time in order to make sure it stays up to date with the latest legal requirements and any changes to our privacy management practices.

When we change this Policy, we will post the amended version to this page.

This Policy was last updated on 5 October 2024.